Frequently asked questions

Find your answers here

Account

Discover how to create and manage your customer account for faster checkout and exclusive offers. Here you’ll find tips on updating your details, saving delivery addresses, and keeping your account secure.

Ordering

Learn how to order your favorite candles and reed diffusers with ease. This section explains the full ordering process, from adding products to your cart to secure checkout and order confirmation.

Returns & Refunds

Not fully satisfied with your candle or diffuser? In this section, we explain our return policy, refund timelines, and how to ensure your items are returned safely for a smooth process.

Shipping

Find out everything about our shipping options, delivery times, and costs. This section also explains how to track your candle or diffuser order and what to do if your package arrives damaged or delayed.

Payment

We accept multiple secure payment methods for your convenience. Learn about our payment options, how we protect your details, and what steps to take if you experience a payment issue.

B2B

Looking to stock our candles and diffusers in your store or business? Here we cover wholesale orders, bulk pricing, and partnership opportunities tailored to B2B clients.

Returns & Refunds

This is the text area for this paragraph. To change it, simply click and start typing. Once you've added your content, you can customize its design.

Safety & Burn Times

Candles should always be enjoyed safely. Here you’ll find important safety tips for burning candles and using reed diffusers, as well as guidance on burn times so you can enjoy your home fragrance for longer.

Returns & Refunds

This is the text area for this paragraph. To change it, simply click and start typing. Once you've added your content, you can customize its design.

This is the text area for this paragraph. To change it, simply click and start typing. Once you've added your content, you can customize its design.

This is the text area for this paragraph. To change it, simply click and start typing. Once you've added your content, you can customize its design.

This is the text area for this paragraph. To change it, simply click and start typing. Once you've added your content, you can customize its design.