General Terms and Conditions
1. General
1.1 These General Terms and Conditions (the "Terms") apply to all agreements, quotations, orders, and deliveries of products and services offered by Caldevole B.V., based in Zwolle, registered with the Chamber of Commerce under number 91112958, VAT number: NL865555229B01, and apply to all orders placed via our website (www.caldevole.com).
1.2 By placing an order on our website, you agree to these Terms.
2. Products and Prices
2.1 All products offered on the website are subject to availability.
2.2 The prices of the products are clearly displayed on our website. All prices are in euros and include VAT unless otherwise stated. Shipping costs are specified separately during the ordering process.
2.3 We make every effort to ensure the accuracy of product descriptions, images, and pricing. However, errors may occur. We do not accept liability for such inaccuracies except as required by applicable law.
3. Ordering
3.1 To place an order, you must follow the ordering process on our website. You can add products to your shopping cart and then enter the required details to complete the order.
3.2 By placing an order, you confirm that the information you have provided is correct and complete.
3.3 After your order is placed, you will receive an order confirmation by email. This does not mean that the order has been accepted. We reserve the right to cancel or refuse an order for any reason.
4. Payment
4.1 Payment can be made using the payment methods offered on our website, such as iDEAL, credit card, or PayPal.
4.2 Payments must be made before the shipment of your order. Once the payment has been received, we will proceed with processing and shipping the order.
5. Delivery
5.1 Your order will be delivered to the address you provided, provided that the full order amount has been paid.
5.2 We strive to ship orders within 5 business days, depending on product availability. The estimated delivery time may vary depending on the type of product and destination.
5.3 The risk of damage to or loss of products passes to you only when the products are delivered to you.
5.4 We are not responsible for delivery delays beyond our control, such as delays by the delivery service or exceptional weather conditions.
6. Right of Withdrawal
6.1 You have the right to withdraw from your order within 14 days of receiving the products without giving any reason.
6.2 To exercise your right of withdrawal, you must notify us within the specified period by contacting us via cs@caldevole.com.
6.3 The product must be returned in undamaged condition and in the original packaging. You are responsible for the return shipping costs.
6.4 Exceptions: the right of withdrawal does not apply to products which, for reasons of health protection or hygiene, are not suitable for return once the seal has been broken (for example, opened fragrance diffusers).
6.5 If you exercise your right of withdrawal, we will refund the amount paid, including standard shipping costs, within 14 days of receiving the returned item.
7. Warranty and Complaints
7.1 We strive to offer high-quality products. If a product is defective upon receipt, please contact us within 7 days so we can resolve the issue.
7.2 Any complaints about products can be reported via cs@caldevole.com.
7.3 Consumers in the EU may also file complaints via the European Commission's Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr.
8. Liability
8.1 We are not liable for damages resulting from improper use of our products, such as burns or other injuries caused by candles or fragrance sticks. Always use our products according to the instructions on the packaging.
8.2 Our liability is limited to the amount you paid for the relevant product unless there is gross negligence or intent.
9. Intellectual Property
9.1 All content on the website, including but not limited to texts, images, logos, brand names, and other materials, is the property of Caldevole B.V. or its licensors and is protected by copyright and other intellectual property rights.
9.2 It is prohibited to copy, reproduce, or use any materials from the website for commercial purposes without permission from Caldevole B.V.
10. Privacy
10.1 We take the privacy of our customers seriously. The processing of personal data is subject to our privacy policy, which can be found on our website. We process personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
11. Applicable Law and Disputes
11.1 These Terms are governed by Dutch law.
11.2 Disputes arising from or related to these Terms will be submitted to the competent court in the Netherlands, unless mandatory law prescribes otherwise.
12. Changes to the General Terms and Conditions
12.1 We reserve the right to amend these General Terms and Conditions at any time. We will publish the amended Terms on the website, and the changes will take effect upon publication.
13. Contact Information
Caldevole B.V.
Email: cs@caldevole.com
Website: https://www.caldevole.com
Chamber of Commerce (KvK): 91112958
VAT number: NL865555229B01