Question 1

How do I place an order?

Accepted Answer

Add your favorite candles or reed diffusers to the cart, proceed to secure checkout, and confirm your order. You’ll receive an email confirmation and a tracking link once the order ships.

Question 2

Do I need an account to order?

Accepted Answer

No—guest checkout is available. Creating an account lets you save addresses, view order history, and access exclusive offers.

Question 3

What is your refunds & returns policy?

Accepted Answer

Returns are accepted within the stated return window for unused items in original packaging. Contact support with your order number to start a return. Refunds are issued after inspection.

Question 4

Do you offer B2B or wholesale?

Accepted Answer

Yes—business customers can request bulk pricing, customized assortments, and invoicing. Contact us with your business details and estimated quantities.

Question 5

What are the shipping options and delivery times?

Accepted Answer

We offer standard and expedited shipping at checkout. Delivery times and costs are shown before payment. You’ll get a tracking link as soon as your order ships.

Question 6

Which payment methods do you accept?

Accepted Answer

We accept major cards and popular local payment methods. All transactions are processed securely; if a payment fails, try another method or contact support.

Question 7

How do I burn candles safely and how long do they last?

Accepted Answer

Trim the wick to ~5 mm before each burn, keep candles away from drafts and out of reach of children and pets, and never leave unattended. Let the wax pool reach the edges on the first burn to prevent tunneling. Typical burn time is listed on the product page (e.g., up to 50 hours). Reed diffusers should be placed upright on a stable surface; flip reeds weekly for best scent throw.